Customer Service
Professional technical support and comprehensive after-sales service ensure stable equipment operation, giving customers peace of mind.
Technical Support
专业技术团队提供全方位技术支持，帮助产品稳定发挥性能
Professional Training
Provide product training for hospital equipment departments and operators to ensure correct and safe device usage. Training covers product principles, operating procedures, safety precautions, and routine maintenance.
Operating Instructions
Provide remote or on-site guidance for equipment installation, commissioning, and daily operations. Our technicians can deliver customized operation plans tailored to your needs, helping you maximize product performance.
Technical Documentation
Access complete product manuals, user guides, and maintenance documentation. All documents are rigorously reviewed to ensure accuracy and clarity for easy customer access anytime.
Remote Assistance
Phone/video remote technical support for rapid issue resolution. Our technical team is on standby to help customers resolve any usage-related issues.
After-Sales Service
Comprehensive after-sales service with rapid response to ensure continuous, stable equipment operation.
Warranty Policy
We strictly comply with national medical device warranty regulations to protect user rights. Any non-human-caused quality issues occurring during the warranty period are covered by free repair or replacement services.
Quick Response
Respond to after-sales requests within 24 hours with a proposed solution. Establish a comprehensive after-sales process to ensure customer issues are resolved promptly and effectively.
Follow up regularly
Regularly monitor device usage and proactively provide maintenance recommendations. Contact customers via phone or on-site visits to assess usage, identify potential issues early, and resolve them promptly.
Spare Parts Supply
Maintain a stock of essential spare parts to ensure continuous equipment operation. Establish a robust spare parts supply chain to guarantee timely availability of repair components and minimize equipment downtime.
FAQ
Here are questions our customers frequently ask. If you have other inquiries, feel free to contact us.
What is the product warranty period?
The product warranty complies with national medical device regulations. Specific warranty terms are subject to the product manual and contract. During the warranty period, non-human-caused quality issues are covered by free repair or replacement.
How to apply for after-sales service?
You can reach our after-sales team by phone at 0755-2838-0048, mobile +86 18826523687, or email sales01@hengyuanmed.com. Alternatively, submit a request via the Contact page on our website, and we will respond within 24 hours.
Do you provide equipment installation training?
Yes, we provide free equipment installation and operation training for all customers. Training can be conducted on-site by technicians or remotely via video call to ensure operators are fully proficient in using the equipment.
How long does product repair take?
Repair time varies by issue. Common problems are typically resolved within 1-3 business days. For complex issues, we provide a replacement device to ensure uninterrupted service while expediting repairs.
Do you offer regular maintenance services?
We offer regular follow-up visits and maintenance advisory services. We can customize maintenance plans based on your needs, regularly monitor equipment performance, provide preventive maintenance recommendations, and extend equipment lifespan.
Need more help?
For technical support or after-sales assistance, feel free to contact our professional team anytime.
Contact Us